Refunds and Returns Policy

At Astraders LLC, we are committed to ensuring that our customers are fully satisfied with their purchases. Our Refund and Return Policy outlines the terms for returning automotive products and the conditions for refund eligibility.

1. Eligibility for Returns and Refunds

• Time Frame: Returns are accepted within 30 days from the date of delivery.
• Condition of Items: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
• Proof of Purchase: A receipt, order number, or proof of purchase is required for all return requests.

2. Non-Returnable Items

Certain products cannot be returned, including:

• Customized automotive parts: Any product that has been custom-made, altered, or personalized based on the customer’s request.
• Final Sale Items: Products marked as “final sale” or non-refundable during the purchase cannot be returned or refunded.

3. Return Process

• Contact Us: To initiate a return, contact our support team at [Info@store.ecomalign.com] or call us at [your customer service number]. Include details such as the order number and the reason for the return.
• Approval: Once your return request is approved, we will provide you with a return shipping label and instructions.
• Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.

4. Refund Process

Once your return is received and inspected:

• We will notify you via email whether your refund request has been approved or rejected.
• If approved, the refund will be processed and credited to your original method of payment within 7-10 business days.

Note: Refunds may take additional time depending on your bank or credit card company.

5. Exchanges

• We only replace items if they are defective or damaged.
• To exchange an item, contact us at [Info@store.ecomalign.com] with proof of the defect or damage.

6. Shipping Damages or Incorrect Items

If your product arrives damaged or incorrect:

• Contact us immediately at [Info@store.ecomalign.com] with photos of the damaged or incorrect product.
• We will arrange for a replacement or issue a refund for the damaged or incorrect item.

7. Late or Missing Refunds

If you haven’t received a refund:

• First, check your bank account or contact your credit card provider as it may take some time for the refund to post.
• If you still haven’t received your refund, please contact us at [Info@store.ecomalign.com].

8. Contact Information

For any questions related to returns, refunds, or exchanges, please contact our customer support team at:

• Email: [Info@store.ecomalign.com]
• Phone: [your customer service number]
• Address: [Your company address]